Why Harness Experienced Based Knowledge?
Problem solving speed and effectiveness can be radically improved when experience-based knowledge is harnessed. Here's why:
In many problem-solving situations, past experience is an untapped source
- Usually similar problems have been seen and solved before, but most organizations don’t capture and benefit from this past experience.
- Even when prior experiences have been documented, the information is seldom organized efficiently for problem solving.
- So prior experience is rarely accessible to the person who needs it when a similar problem occurs.
- The result - costly repeat attempts to fix similar problems when the knowledge to fix them exists, but is not readily available.
Capturing and organizing the tacit knowledge of your most experienced technicians in a useable, accessible form ensures that the information needed to correct a problem is readily available to all technicians, where and when it is needed. By harnessing this wealth of expertise, you can literally keep experience working around the clock.
benefits reach well beyond better problem solving
- Fast and accurate solutions have a positive ripple-effect in organizations.
- Better first-time-fix rates save time and money, improve operational efficiencies and safety, and increase customer satisfaction.
- Capturing expertise in a useable format means preserving valuable intellectual capital before it walks out the door.
To learn and benefit from past experience, you need
- A solution that captures existing experience, organizes it, and makes it accessible whenever and whereever it is needed.
- A solution that actively guides the user to the most relevant experience, quickly and easily.
- A solution that transparently captures and organizes new experience as encountered for increasing value.
What if you could harness the quintessential expert to support your technicians?
- To give them the benefit of all that experience,
- To ask them the most relevant questions, and
- To guide them to the right answer - the first time.
SpotLight guided diagnostic field service software does just that. For more information about SpotLight and other services offered by CaseBank, contact us today.
CaseBank's unique guided diagnostic subscription service for airlines can improve the efficiency and safety of your aircraft operations by bringing experience from across the industry to your troubleshooters. This service uses CaseBank Technologies' proven software, "SpotLight®," which delivers expert diagnostic guidance for solving equipment and process problems, and a knowledgebase of the results and lessons learned from successful troubleshooting experiences. SpotLight delivers these experiences to your people in time to help, wherever and whenever similar problems appear. No risky development. No management burden. Just speedy, guided access to highly relevant knowledge.
With the aircraft guided diagnostic service, CaseBank provides an ever-ready global "collective memory" loaded with the compiled experiences of the industry's experts. Your guide never goes off shift, never takes a vacation, never changes jobs, and never retires. The wealth of knowledge from an entire industry's experienced troubleshooters will always be available, no matter what.
Past diagnostic experiences are captured and compiled in a knowledgebase called a "knowledgebase". Each individual solution documents the entire set of symptoms that distinguishes it from similar solutions. Each solution also documents the root cause of the fault and the known, successful corrective actions.
An aircraft guided diagnostic knowledgebase is extraordinarily concise, since one solution is used to represent all instances of a particular type of fault. Users are not deluged with records of each occurrence. Rather, each solution comprises a unique set of characteristics that clearly distinguish each problem from all others. Only relevant information is included.
CaseBank provides subscribers with access to a secure, central knowledgebase created and maintained by CaseBank. With the help of industry experts, CaseBank reviews subscribers' maintenance experiences and, once the root cause of a problem has been verified and all related information validated, and prepares a new solution for inclusion.
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